Background Town Return and Refund Policy Template
Thanks for shopping at BackgroundTown.com
If you are not entirely satisfied with your purchase, we're here to help.
In most cases, all sales are final. A return would be considered if a product is damaged, but not for color. We do not do returns based on color because our print system and color calibration are constant. If your product is damaged, and to be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
There is a 5 day in house production time then your backdrop will ship via USPS.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact customer service at 800-728-2722.